Privacy Policy

1. Scope

This Policy applies to information we collect:

• Online through the Site, web apps, and product dashboards.
• Offline when you interact with our sales or support teams.
• Automatically via cookies, log files, and similar technologies.
• From third parties such as analytics providers, ad networks, public databases, and social media platforms, where permitted by law.

It does not apply to information processed by customers inside their own environments using our on‑premises or self‑hosted deployments. In those cases, the customer acts as the "data controller," and their own privacy notice governs.

2. Information We Collect

We do not intentionally collect sensitive personal data such as government‑issued IDs, financial account numbers, precise geolocation, health information, or data about children (see Section 12).

3. Legal Bases for Processing (GDPR‑specific)

If you are located in the European Economic Area ("EEA"), Switzerland, or the United Kingdom, our legal bases for processing your personal data are:

1. Contractual necessity – to provide the Services you request.
2. Legitimate interests – to improve and secure our Services, market to existing customers, and prevent fraud. We balance these interests against your privacy rights.
3. Consent – for optional cookies, marketing emails, or where required by law.
4. Legal obligations – to comply with applicable laws, tax rules, and lawful requests.

4. How We Use Information

We use the information we collect to:

• Provide and maintain the Services, including AI model inference and workflow automation.
• Operate, troubleshoot, and improve our algorithms. We may use de‑identified or aggregated Customer Content to fine‑tune models or develop new features. We do not use your Customer Content to train third‑party models without your explicit consent.
• Personalize the Site and communications.
• Respond to inquiries, support tickets, and feedback.
• Send administrative messages, service announcements, security alerts, and marketing communications (you may opt out at any time).
• Process payments, subscriptions, renewals, and refunds.
• Detect, investigate, and prevent security incidents, spam, fraud, and abuse.
• Enforce our Terms of Service and protect our rights and the rights of others.

5. Sharing & Disclosure

We never sell your personal information. We share it only as described below:

• Service Providers. Trusted vendors who host infrastructure (e.g., AWS, GCP), process payments, provide analytics, marketing, customer support, or security services. They access information only as needed to perform their functions and are bound by confidentiality obligations.
• Business Transfers. In connection with a merger, acquisition, financing, or sale of assets, your information may be transferred subject to this Policy.
• Legal Requirements. We may disclose information if required by law, subpoena, or court order, or if we believe disclosure is necessary to protect our rights, users, or the public.
• With Consent. We may share information with third parties when you expressly instruct us to do so.

6. International Data Transfers

Pinsaar is headquartered in Mumbai, India, with cloud infrastructure in the United States. When you use our Services, your information may be transferred to, stored in, or processed in countries outside of your own. We rely on standard contractual clauses, Data Processing Agreements, and other safeguards to protect such transfers as required by law.

7. Data Security

We employ administrative, technical, and physical safeguards designed to protect the information we hold, including:

• Encryption in transit (TLS 1.2+) and at rest.
• Role‑based access controls (RBAC) and multi‑factor authentication.
• Regular penetration testing, code reviews, and vulnerability scans.
• Continuous monitoring, logging, and incident response procedures.

No system is 100% secure. If you believe your account or interaction with us is no longer secure, please contact us immediately at [email protected].

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law. Customer Content may be deleted or anonymized within 30 days of account termination, unless you request earlier deletion.

9. Your Privacy Rights

Depending on where you reside, you may have rights to:

• Access, correct, update, or delete your personal information.
• Object to or restrict our processing.
• Withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
• Receive a portable copy of your information.
• Opt out of "sale" or "sharing" of personal information (California).

Submit requests by emailing [email protected] or using the in‑product settings. We will respond within the timeframe required by applicable law.

10. Cookies & Similar Technologies

We use first‑party and third‑party cookies, pixels, and local storage to:

• Remember user preferences and sessions.
• Measure Site performance and usage trends (e.g., Google Analytics).
• Serve targeted advertisements and track campaign effectiveness (e.g., LinkedIn Ads).

You can control cookies through your browser settings. Disabling cookies may limit certain features.

11. Third‑Party Links & Services

The Site may link to third‑party websites, plugins, or widgets (e.g., social media share buttons). Your interactions with those features are governed by the privacy policies of the third parties, not this Policy.

12. Children's Privacy

Our Services are intended for business users and are not directed to children under 13 (or equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have done so, please contact us, and we will promptly delete such data.

13. Changes to This Privacy Policy

We may update this Policy from time to time to reflect changes in technology, law, or our business practices. When we do, we will post the revised Policy on this page and update the "Effective Date" above. Material changes will be highlighted or we will notify you by email or in‑product notice.

14. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: